FAQ

If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at hello@francesisland.com.

The basics

Our berets are all one size 28cm (11") in diameter. They are designed to fit the average adult head size around 55-58cm (21"-23") in circumference. We've had people with larger head sizes usually have no problems. If you want to be sure measure your head circumference like a sports headband or send me an email at hello@francesisland.com and I can help!

Shipping

Yes we ship internationally. We use Sendle's courier service for international orders so your items are delivered directly to your door.

Orders ship within 1-3 business days, Monday through Friday. Some handmade berets can take 3-7 days to make.

For domestic orders, once your order ships, it should arrive within 2-7 business days.
For international orders, once your order ships, it should arrive within 15-20 business days during COVID.

Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated. For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.


Once your order has been shipped, you will receive an email with your Sendle tracking number and shipping information. Simply click on the link in the email or go to the Sendle website and enter your order number to see its progress.

Berets

You beret rarely needs cleaning but if required we recommend that you dry clean or spot clean your beret. For any fluff or lint, use a roll of sticky tape to dab the beret and capture any of those

If your beret is too small, you can use your hands to stretch the wool of your beret to  loosen the fit. Firmly grasp the beret with two hands and pull it gently between your hands as you turn the beret. Repeat until it fits! But be careful, as you can't unstretch a beret.

Collaboration

If you want to do wholesale with or are an influencer who wants to collaborate with us we'd love to! Please send us an email at hello@francesisland.com to share your interest!

Contact us

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